Refund policy
What is the 30-Day Fit Promise?
Every Presence Booster+ order is protected for 30 days after delivery.
Try your selected lift indoors with the shoes you plan to wear. If the height does not fit securely or pushes your heel too high, contact us and we’ll help you move to a better lift option.
The goal is simple: you should end up with a lift you can actually wear—not the highest lift sitting unused in a drawer.
What happens if I choose the wrong height?
Contact us within 30 days of delivery and tell us:
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Your order number
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The height you purchased
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The shoes you tested it in
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The height you would prefer instead
Eligible orders receive one complimentary height exchange. The original product must have been tested indoors and remain clean, unaltered, and free from damage.
Can I return the product for a refund?
Yes. Eligible products may be returned within 30 days of delivery for a refund to the original payment method.
To qualify, the product must be:
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Clean and unaltered
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Tested indoors only
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Free from visible wear, odour, stains, or damage
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Returned using the instructions provided by our support team
Returns sent without authorization may not be accepted.
Who pays for return shipping?
For preference-based returns—such as changing your mind or deciding the lift is not right for your shoes—the customer is responsible for return shipping.
Presence President covers the cost when:
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The wrong product or height was sent
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The order arrived damaged
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An item was missing
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The product has a confirmed manufacturing defect
Original shipping charges are not refundable unless the error was ours.
What if my order arrives damaged, defective, or incorrect?
Contact us as soon as possible with your order number and clear photos of the issue.
Once confirmed, we will provide a replacement at no additional cost. You will not be charged for correcting a damaged, defective, missing, or incorrect order.
Are worn products eligible for return?
Because insoles are personal-wear products, items worn outdoors or showing clear signs of extended use cannot be returned for preference-based reasons.
We strongly recommend testing your selected lift indoors before wearing it outside.
This does not limit coverage for products that arrive defective, damaged, or incorrect.
How do I start an exchange or return?
Email:
Include:
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Your full name
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Order number
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Reason for the request
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Requested replacement height, if applicable
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Photos when the product is damaged, defective, or incorrect
Our team will review the request and send the next steps. Do not mail anything back before receiving return instructions.
When does the 30-day period begin?
The 30-day period begins on the date tracking confirms your order was delivered—not the date the order was placed.
Short guarantee block for the product page
30-Day Fit Promise
Try your Presence Booster+ indoors with the shoes you intend to wear. If the selected height does not fit securely, contact us within 30 days of delivery for one eligible height exchange or return.
Damaged, defective, missing, or incorrect items are replaced at no cost.
Choose your lift without being stuck with the wrong fit.